The release of Windows 11 has introduced new features into the world of operating systems, but just like every other software, it is not error-proof. One common issue users encounter is We couldn’t sign you in to Xbox Live with Error Code 0x80048869, which can be frustrating if you don’t know how to tackle it.
In this article, we’ll break it down into simple, easy-to-follow instructions so that even beginners can resolve it without breaking a sweat.
Table of Contents
How Do I Fix Error Code 0x80048869
The error code 0x80048869 can occur when you try to sign in to the Xbox app, Microsoft Store, or other Microsoft services on Windows 11. It can also occur when you try to install updates or play games.
Before going through the detailed methods, we suggest you do these quick steps:
- Check your internet connection: Make sure that you have a stable and fast internet connection. You can attempt to restart or reset your router or modem if you are experiencing connection problems.
- Disable your antivirus software: Sometimes, antivirus software can interfere with the Xbox app or Microsoft Store. To disable your antivirus software, follow the instructions provided by your antivirus software vendor.
- Disable Firewall: Turn off your firewall temporarily to see if it’s stopping you from connecting to the Xbox service. You can also set up an exception in your firewall settings for the Xbox app.
- Disable VPN or proxy services: If you’re using a VPN, try disabling it and see if that resolves the issue.
- Restart your computer: This can sometimes fix software problems.
After performing the quick steps, you can follow the detailed solutions below to fix the error you are encountering.
1. Clear the cache and cookies
This can help to resolve issues with the Xbox app or Microsoft Store. To do this, follow these steps:
1.1 For your Xbox Live App
To clear the cache and cookies of your Xbox app, follow these steps:
- Press the Win + I keys to open the Settings App.
- Then, navigate to Apps > Installed apps.
- Look for the Xbox Live app. ( Or other Xbox app you’re facing this error)
- Click on the three-dot icon and select Advanced options.
- Scroll down and click on the Reset button on the Reset option.
1.2 For your Web browser
To clear the cache and cookies of your browser, follow these steps:
- Open your web browser.
- Then click on the three dots in the top right corner of the window and select Settings.
- Click on Privacy & Security.
- Scroll down and select Clear Data.
- Select the Cookies and other site data and Cached Web Content options.
- Click on Clear.
2. Reset Windows Update Cache
Corrupted Windows Update files can often trigger Error Code 0x80048869. To resolve this, you’ll need to clear the Windows Update cache:
- Right-click the Windows Logo and select the Terminal (Admin).
- Then, type the following commands one by one and press Enter after each:
net stop wuauserv
net stop bits
- After stopping the services, type the following commands and press Enter to rename the SoftwareDistribution and Catroot2 folders:
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
- Finally, restart the services by entering these commands one by one and press Enter after each:
net start wuauserv
net start bits
4. Reset your network adapter
This can help to fix problems with your network connection. To reset your network adapter, follow these steps:
- Open the Terminal (Admin) like before.
- Then, type the following command and press Enter:
netsh winsock reset
- Lastly, Restart your device.
This will reset your Network adapter, and any issues with it will be fixed.
Extra Steps To Fix Error Code 0x80048869:
If the above methods don’t work for you, try these additional steps:
- Reinstall the Xbox app or Microsoft Store: If you’re still having problems, you can try reinstalling the Xbox app or Microsoft Store.
- Run the System File Checker (SFC). This tool can help to repair corrupted system files. You can check the article How to Run SFC Command on Windows 11.
- Update Drivers and Windows: Outdated drivers or an outdated Windows 11 version can lead to compatibility issues. To ensure your system is up to date, You can check the article How to Update Drivers on Windows 11.
- If the above methods don’t work for you, try to seek professional help or Microsoft Assistance.
Error Code 0x80048869 can be an annoying problem, but with these easy fixes, you can get your Windows 11 system back on track quickly. Following the methods mentioned above in this article will prepare you to take on this error.